telefono                       (+39) 335.19.91.389
mail  info@greattoursofrome.com

FAQ

1.      ARE ADMISSION TICKETS INCLUDED IN YOUR TOUR PRICE?

Our tour price does NOT include admission tickets, in our first email the booker will describe in detail the tour fee price and the entrance fees costs. The day of the tour there will NOT be hidden costs.

2.      I WANT TO BOOK A TOUR HOW CAN I DO THAT?

Please submit the contact us form on our webpage http://www.greattoursofrome.com/contact-us.htm or send us an email at info@greattoursofrome.com. Our bookers’ team will answer you as soon as possible

3.      WITH YOUR TOUR WILL I HAVE TO WAIT IN LINE?

Our tours guarantee skip the line entrance.

4.      HOW LONG IN ADVANCE SHOULD I BOOK FOR THE TOUR?

Since we are a small company we rarely have last minute availabilities, please contact us at least 1 month in advance.

5.      I HAVEN’T YET RECEIVED AN ANSWER TO MY EMAIL, WHY IS THAT?

Our policy is to answer EACH and EVERY email within 24 hours. If you haven’t received our answer it can only mean there has been a problem, unfortunately email are not 100% reliable. Please write us again.

6.      WHY SHOULD I SEND YOU MY MOBILE PHONE NUMBER AND HOTEL ADDRESS?

In case of last minute communications we need a reliable and direct contact to be able to speak to you.

7.      ARE YOUR TOURS WALKING ONLY?

YES, we think walking is the best way to truly get in touch with Rome. Moreover is the most enviromental friendly approach.

8.      WHERE WILL I MEET THE TOUR GUIDE?

Once we finalize the booking we will send a confirmation voucher with all the detailed information about the meeting point and the tour guide.

9.       WE WANT TO VISIT THE UNERGROUND LEVEL OF THE COLOSSEUM, IS THAT POSSIBLE WITH YOUR TOUR?

I am sorry no, it is not possibile. Our Colosseum and ancient Rome tour does not include (nor can include) the underground level and the third tier.

10.  HOW ABOUT THE DRESS CODE FOR THE CHURCHES?

The churches dress code is quite strict, please do not wear skirts above the knee, no shorts, no bare shoulders (i.e.: tank tops or sleeveless blouses). Knees and shoulders must be covered. You can take a silk scarf to cover your shoulders/legs whilst inside the churches.

11.  CAN I BOOK THE PAPAL AUDIENCE THROUGH YOU?

No, we do not book the Papal audience. The papal audience attendance can be booked for free calling the Vatican  +39.06.69883114 Monday from 9am until 1pm – Tuesday from 9am  until 6pm.

12.  IS IT POSSIBLE TO VISIT THE VATICAN MUSEUMS BY WHEELCHAIR?

If you need it is possible to rent a wheelchair at the Vatican museums, in that case the tour will be focused inside the Vatican museums only, it will still include the Sistine Chapel but NOT the Basilica of St Peter.

13.  DO YOU GUARANTEE WE CAN DO THE TOUR UNDER ANY CIRCUMSTANCES?

We cannot guarantee the openining of the sites, we do our best to foresee and manage any event that can have a negative impact please take into consideration that the Vatican can decide to close some areas (ie.: Sistine chapel and/or the Basilica of St Peter.). In these cases the tour will not be cancelled nor refunded; your tour guide will adapt the itinerary and give you as complete a tour as possible working with the circumstances given.

14.  DO I HAVE TO PRINT THE VATICAN MUSEUMS ADMISSION TICKETS

If you have a smatphone and/or a tablet you can show the voucher QR from it, if not it would be better to print it.

15.  DOES CHILDREN PAY LIKE ADULTS?

When submitting the contact form and/or emailing us please specify the presence of children and their age, the bookers’ team will send the quotation accordingly.

16.  WHAT IS YOUR CANCELLATION POLICY?

Please read our Terms and Conditions

17.  DOES YOUR TOUR FEE INCLUDES TIPS?

In Italy tips are not mandatory if you are very satisfied of our services it will be nice to leave a 10-15% tip.